The MCO-RESCO(1) seminar organized by the Eurocopter Repair and Overhaul Department for representatives of the French Army was held on February 5, 2009. The RESCO contract has been in effect for three months now, whereas the MCO contract has just completed its first full year. The goal of the workshop was to perform an assessment of the 2008 activities, and to see what was on the agenda in 2009 in order to improve customer satisfaction. The French Army awarded Eurocopter a score of 7.31/10 in the customer satisfaction survey conducted in 2008.
Three improvement priorities were established for 2009: Respect commitments for on-time deliveries, halve the number of penalties incurred by Eurocopter and improve the processing of delivery errors.