A little more than a year after going online, the Keycopter customer portal is being upgraded to include new services and to better meet users’ needs.

The Keycopter Internet service already offers many possibilities: Eurocopter’s direct customers–its operators, subsi-diaries or even distributors–can track orders and operations, request price quotes and lead times, and check product availability, for example. But a little more than a year after its creation, the service is changing in response to new needs expressed by users.
“One of the most important changes we will be making is to simplify access to Part by the Hour (PBH) contracts,” said project manager Caroline Brosse Chevallier. “Customers from the Maintenance, Repair and Overhaul sector will also have access to more operational data. They will even be able to accept price quotes online. We also plan on adding an alert system to the portals. If users want, the alerts will be linked to a personalized email service reminding them when deadlines are approaching.”
The new services will be launched in two phases–during the first and latter halves of 2009. And the 800 regular Keycopter users will certainly not be the only ones to profit from the upgrades: “Keycopter will be expanded to include Spain and Australia in 2009,” Ms. Brosse Chevallier explained. “Over the long term, we would also like to make the service available to military customers.”