• Mission

Main description

Designed for Customers, with Customers.
The best medium twin for the next decades.
Designed with our customers, the EC175 sets new standards for all your missions.
Ingeniously optimized.
Extensive end-user advice combined with the latest generation computer aided design and virtual simulation mock-up were essential to the optimization of the EC175.
Result? It is the roomiest, safest, most comfortable, easiest to fly, cheapest to maintain, most cost-effective 7-ton robust workhorse in the world.

• 

  On track

  The EC175 program has been launched in December 2005, and the first prototype flew, as planned at that time, 4 years later. The development is going on in order to obtain certifications in 2011 and deliveries in 2012.

  The number one leader in the helicopter industry

  With 55% of all worldwide civil and parapublic helicopter deliveries, Eurocopter is world leader in the design, manufacture and maintenance of rotary-wing aircraft.
  
  We owe our success to our clients, of course, and to five simple precepts:
  

  • First, safety. Safety has always been, and will always be, the top priority for Eurocopter.
  • Second, we work hard to understand your needs. Our mission is to provide helicopters tailor-made and fully equipped to suit your specific requirements
  • Third, Eurocopter sells and supports the broadest range of helicopters offered by any manufacturer. We can fulfill any conceivable mission, whether it is law enforcement, Emergency Medical Services, personnel or cargo transport to offshore Oil & Gas platforms in any weather, or ferrying corporate officers and VIPs in the utmost comfort
  • Fourth, meeting our clients’ demands during more than 69 million flight-hours has driven our R&D engineers to an impressive number of technological firsts in order to make our helicopters safer, lighter, quieter, more durable, as well as easier and more economical to operate and maintain.
  • And fifth, Eurocopter is equipped to give you the individual attention, service and support you require. We have over 16,500 employees in 142 countries (more than any other manufacturer) serving our 2,800 clients and their 10,700-odd helicopters currently flying. The right help is always there when you need it, from component repair and overhaul services to parts and spares-support and training programs.
  
  

  Created in 1992 from the merger of two existing helicopter manufacturers, Eurocopter is today a wholly owned subsidiary of EADS, the European Aeronautic, Defence and Space Company, one of the two largest aerospace groups in the world. Which is a sixth reason for doing business with Eurocopter – you can count on us to be around for a very long time.

• Eurocopter has implemented and deployed a worldwide distribution network close to You.

  EUROCOPTER A Major Worldwide Manufacturer

  • 2009 turnover: 4.6€ billion
  • An extensive network of 24 subsidiaries throughout the world
  • Serving 2,819 customers in 147 countries

  
  Michel Macia - Eurocopter Group - Material and Logistics Service Center Vice-President

  

  “We have been working hard to meet our first goal:fulfilling ourcommitments. We redesigned our processes, invested in a globalinformation system and new buildings, as well as raised the expertiseof our teams and reorganized our customer interfaces. These initiatives, coupled with our reinforced customer relationshipsand the impressive improvement plan at our inbound Supply Chain,have allowed us to achieve a worldwide On-Time Delivery rate between90 and 95% and an 80% reduction in backorders. But this is a mere stepping stone as we set ourselves a second goal:offering more flexibility for customer requests. This final touch wilenable us to attain Operational excellence.”

  Serving one of the largest helicopter feets

  • 15,381 helicopters sold
  • 10,929 currently in service
  • 72,500,000 total fight hours logged

  Supporting a very large worldwide logistics flow:
  -  2,530 items delivered per day
  -  1,012 parcels per day

  The most comprehensive range in the world offering 122 different aircraft versions.
  A company seeking environmentally-friendly solutions at every stage of the helicopter’s life.

  EUROCOPTER
  An extensive logistics organization
  at your Service
  - 230,000 procurable parts
  - 136,000 line items stocked
  and deployed in worldwide warehouses
  (Europe, Americas and Asia)

  

  EUROCOPTER
  has already implemented
  many improvements
  - Creation of a Customer Focal Point at your service
  The Customer Logistics Manager (CLM)is your contact within Eurocopter’s organization, leading an integrated team: Forecast, Order Administration, Warehouse and Transport. Your CLM is totally customer satisfaction minded and is responsible for the close monitoring of logistics performance.
  - Integration and consolidation of an Advanced Planning System
  Forecasting spares and gathering customer information - For all types of missions: Oil & Gas, Utility, Search & Rescue, Law enforcement, Aerial Work, EMS, Corporate & VIP etc. - And for over one hundred aircraft versions.
  - Reactive Transportation service
  Fast, reliable transportation solutions capable of delivering worldwide.
  - Distributing Spares throughout a Worldwide Distribution Network
  Certified ISO 9001: 2000 and ISO 14001 Logistics Hubs in Europe, Americas and Asia Resource sharing between headquarters and subsidiaries around the world (Eurocopter South Africa, American Eurocopter). A worldwide team of over 1,200 people to manage your orders. Parts delivered to over 1,800 locations.
  

  
  Charlene Gonneville, Logistics Warehouse Manager,
  HELI TECHNIQUE

  “Reactivity is at the heart of Eurocopter’s business. We think that Customer Satisfaction Logistics Monitoring system enables our agents to visualize strengths and weaknesses from orders t o deliveries and implement corrective actions.”

  Major achievements
  and ongoing measures
  - Spares commitments
  Our ability to deliver parts on customers’ requested date improved. Performance in 2009: 80%.
  Customer back orders reduced by 80%.
  95% On-Time Delivery rate from central stock in Europe.
  - International Logistics (INLOG Concept)
  Dedicated customer focal point deployed in subsidiaries.
  Implementation of an international integrated performance management system.
  Standardized worldwide monitoring of customer satisfaction for logistics (Eurocopter Malaysia, Eurocopter South East Asia, Australian Aerospace, American Eurocopter, Eurocopter United Kingdom).
  Pull-flow concept and coss-docking implemented at American Eurocopter.
  Progressive integration of subsidiaries within our Worldwide Distribution System.
  Last comers Australian Aerospace and New Zealand.
  Worldwide deployment of Keycopter portal for easy e-ordering.
  - Services
  Specialized Logistics Field Representatives are sent to your premises and are responsible for supply chain management.
  Eurocopter now offers consulting services to provide you with a collaborative logistics partnership based on the exchange of best practices.
  

  
  John Clayton, Logistics Manager, STAT MedEvac

  “ The follow up between the sales representative and the customer is much better, which helps us here at Stat MedEvac plan our maintenance schedule. All in all I do believe the spares department is on their way to bigger and better things.”

  

  Eurocopter Logistics Center, France

  A continuous effort for the future

  • Improve Key Performance Indicators by increasing Logistics Flexibility

    Reach a new performance level for our response time through specific training programs (On-Time Request).
    Stabilize the On-Time Delivery level for civil customers and implement measurements for new governmental aircraft
    Launch the transfer of warehouses and activities
    Implement one single entity, Eurocopter Logistics Center, combining the management of brand new and second- hand spare parts with main logistics functions linked to it. Enhance our delivery performance through flow and pocess reengineering (optimize automated process flow)

  • Continue to strengthen our International Network
    Certify our network

    The Logistics Service Center certification was launched with our network to reach logistics excellence as of 2009.
    Broaden the scope of customer interfaces
    Strengthen the development of a customer interface dedicated to both brand new and second-hand spares able to give a global view of Eurocopter customerlogistics activity.

  Improve the inbound Supply Chain fexibility and delivery performance

  Maximize our suppliers’ performance
  

  Closely monitor our suppliers’ flexibility and commitments though service level agreement, information system and lean processes.

  Bert Stegkemper - Eurocopter Group - Global Supply Chain Executive Vice-President

  « We focus on constantly improving Eurocopter's worldwide supply chain, from rawmaterials to customer delivery, involving all actors (suppliers, logistics, production,authorities) and deploying leading edge information system and tools in order tomaximize customer service and satisfaction.”

  Paul Henderson, Logistics Manager, Bond Offshore Helicopters Ltd

  « Eurocopter has vision, and is clearly looking to continually improve its systems and processes. This positively impacts the customer.”

   

• Need to: Simplify your supplier management & Maximize the profitability of your aircraft?
  The Advanced Parts-By-the-Hour program is for you.

  

  The Advanced Parts-By-the-Hour (APBH) program is a comprehensive fixed hourly rate program providing extensive part coverage via a single contract. It covers repairable components through standard exchange or guaranteed lead times procedures. The service also includes spare parts and consumables necessary for curative and preventive aircraft maintenance.

  • A single contract ensuring full coverage
  • Maximize your aircraft availability
  • Closely monitor your budget
  • Peace of mind with full coverage of aircraft parts*
  • Tailor-made contracts
  • Fixed hourly rate payment

  * Engine support contracts are handled by engine manufacturers.

  A Worldwide Network at Your Service:
  Providing Local, On-the-Spot Solutions

  

  You benefit fom Eurocopter’s extensive industrial capabilities and global network of responsive subsidiaries ensuring part availability when and where you need them. Our Customer Service Centres in Europe, Asia and the Americas are fully dedicated to managing your APBH contract. Our teams of specialists, supported by a state-of-the-art information system, provide you fast and efficient customer service around the clock.
  
  

  The APBH program enables you to:

  • Benefit fom a single supplier process
    As your one and only contractor, Eurocopter is solely accountable for managing manufacturers and suppliers’ performance.
    With the APBH program, the ordering process is simple and administrative burdens are drastically reduced.
  • Maximize your aircraft availability and profit
    With Eurocopter’s full coverage maintenance program and worldwide rotable pool, your helicopters are up and flying again in no time. And with a comprehensive overall view of reliability data, Eurocopter is able to offer you lead time improvement plans to help lower your life cycle costs.
    With the APBH program, your aircraft are available at all times and your profits ae maximized
  • Closely monitor your budget
    The APBH service is a comprehensive fixed hourly rate payment program covering both scheduled and unscheduled removals. As a result, operational expenses and the cost of unscheduled events becomes predictable.
    The APBH program enables you to get a firm grip on your operating costs.