At Eurocopter, safety is and always has been the number one priority for products and services.
Everyday, thousands of people fly on Eurocopter aircraft: Their safety is Eurocopter’s top concern. Day in and day out, Eurocopter employees around the world contribute to the safety of its products, processes and services. Eurocopter continues to improve its safety standards, requires its suppliers to do the same and shares this culture with its customers.
Eurocopter is fully committed to safety as the most important aspect of its business.

Eurocopter products and services involve many disciplines: Design, Flight Tests, Production, Continuing Airworthiness, Training, Maintenance, Quality. The main objective for all disciplines remains to ensure the safety of our aircraft.
This safety website aims to provide you with some safety related information and to improve the safety for everyone.

Eurocopter is concerned that operators use only genuine Eurocopter helicopters and are not misled into buying or operating aircraft which were destroyed and then rebuilt by others without Eurocopter's involvement. Such aircraft, sometimes rebuilt around their identification data plate, are counterfeit and are not Eurocopter products.
You have no assurance that they will have the same quality and safety of genuine Eurocopter aircraft. Following the investigation of an aircraft accident by the appropriate governmental authority, the damage to the aircraft is typically identified as being minor or substantial, in which case the aircraft can be repaired by authorized facilities using the necessary approved manuals and procedures and specified parts, tools and jigs. However, if the aircraft is officially determined to have been destroyed, it cannot be rebuilt except by the manufacturer under the rules established in EASA approved documentation.
To protect against the potential sale or operation of such counterfeit aircraft, Eurocopter recommends that anyone considering purchasing or rebuilding any destroyed aircraft checks the following 3 lists, which began tracking destroyed aircraft on January 1, 2009:

• List of Eurocopter Destroyed Aircraft with Data Plate Destroyed / Serial Number Retired: (coming soon)
  Eurocopter requests that certification authorities remove the aircraft’s serial number from the Type Certificate Data Sheet for each aircraft which has been officially determined to have been destroyed and has its data plate destroyed.
  Eurocopter will not knowingly support such destroyed aircraft, as is done for genuine Eurocopter products.
  
  
• List of Eurocopter Destroyed Aircraft without Data Plate Destroyed / Serial Number Retired: (coming soon)
  This list concerns officially destroyed aircraft whose data plates have not been recovered yet for destruction and as a consequence corresponding serial numbers have not been retired yet. This list is updated periodically as final governmental accident reports are received. Eurocopter will not knowingly support such destroyed aircraft, as is done for genuine Eurocopter products.
  

• List of Potentially Destroyed Eurocopter Aircraft
  
  This is a list of potentially destroyed Eurocopter aircraft for which a governmental agency or other organization has indicated the aircraft has been destroyed, but for which a final official accident report has yet to be issued.
  Eurocopter will continue supporting these aircraft until the final accident report has been issued.

These three (3) attached lists should be consulted by anyone considering purchasing any accident damaged aircraft or components.

Moreover, Eurocopter reminds everyone that for obvious safety reasons, it is prohibited to reuse parts or assemblies which have been involved in an accident, without formal technical approval from Eurocopter Technical Support Directorate.
For more information, please read the SIN 2152-1-00

Safety Information Notices and other technical publications are developed to provide our customers with valuable safety information related to our products and services.
This section contains some of these documents. Our customers can consult the whole library of Eurocopter technical publications through our Technical Information Publication on Internet, according to their subscription.

Main rotor rotating anticlockwise Reminder concerning the YAM axis control for all helicopters in some flight conditions. The technical comments in this Service-Letter apply to main rotors rotating anticlockwise when seen from above. Download (pdf 91Ko)
Main rotor rotating clockwise Reminder concerning the YAM axis control for all helicopters in some flight conditions. The technical comments in this Service-Letter apply to main rotors rotating clockwise when seen from above. Download (pdf 78Ko)
Lettre-Service  Equipment and Furnishings: Sling Work  The information contained in this Service-Letter is intended mainly for pilots.  Download (pdf 78Ko)
Safety Information Notice   General Increasing number of serious incidents/accidents caused by failures to comply with "routine" applicable maintenance instructions   Download (pdf 163Ko)
Lettre-Service  Hydraulic power system: Servo Transparency AS350/AS355/AS550/AS555/EC130    Download (pdf 125Ko)
Lettre-Service Hydraulic power system: Servo Transparency EC120  Download (pdf 121Ko)
Information Notice   Fuel: Fuel Quality  Download (pdf 32Ko)
Information Notice   General Aid to introduction of a Safety Management System (SMS) - Operational risk management methodology provided by EUROCOPTER Download (pdf 125Ko)
Lettre-Service General Integration of a non EUROCOPTER Group design modification on helicopters, subject or not subject to an STC (Supplemental Type Certificate) Download (pdf 48Ko)

The process of ensuring the safety of our helicopters is driven by some key principles. Among them is the collection of information regarding events that might involve potential safety issues.
It is therefore of the highest importance that Eurocopter’s customers, end users, and repair stations share such information with Eurocopter (through Technical Support contact or Services Customer Assistance).

This important feedback will allow Eurocopter to analyse such events and to define what preventative or corrective measures, if any, may be needed. Such feedback is an important part of Eurocopter’s efforts to continuously improve the safety of its aircraft.

Eurocopter is committed to quality and safety and strongly encourages its customers to notify of any event considered as abnormal, as described in the:

Information Notice 2046-I-00  “Occurrences Reporting”.