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S&S Activities
Customer Service Centre
For all urgent customer needs, Eurocopter has set up the “Customer Service Centre” directorate.
A single contact person for every customer for any questions or problems related to helicopter support.
This “all in one” directorate:
- Assists direct European customers (EC and ECD) for any requests or questions, whether they are urgent or not, 24 hours a day / 7 days a week.
- Makes sure that the customer has its needed information:
- Gives immediate answers or addresses customers to the appropriate entities.
- Collects, structures and records information è Unique process to monitor and resolve customer requests
- Gives immediate answers or addresses customers to the appropriate entities.
- Administrates contract performance (for PBH, warranty)
To ensure these missions, it includes 6 entities:
1- Contact Centre
2- Aircraft-On-Ground (AOG)
3- Customized Support Programs Management (Parts by the Hour and Repair by the Hour)
4- Repair and Overhaul Business Administration
5- Technical Support
6- Warranty
If you still have questions about the Customer Service Centre, please go to Frequently Asked Questions
On the air...
07/20/2010 Eurocopter and Kawasaki Heavy Industries sign new cooperation agreement
07/19/2010 Eurocopter hands over new EC135 to West Midlands Police Air Support Unit
07/15/2010 American Eurocopter’s AS350 Simulator Chosen for ALEA’s Advanced Tactical Flight Officer Course
Flight simulator
